Privacy Policy Last Updated / Effective Date – Feb. 1, 2010 This Privacy Policy covers the websites www.photoloom.com and www.familyphotoloom.com (collectively the “Site”), which are owned and operated by Photoloom LLC (“Photoloom,” “we” or “us”) and all Photoloom services provided on the Site (the "Service"). By visiting the Site, submitting information or using the Service, you (and the group, company, or other entities you represent) are accepting the practices set forth in this Privacy Policy. This Privacy Policy does not apply to the practices of third parties that Photoloom does not own or control. Please contact us with questions regarding this Privacy Policy at support@photoloom.com. Photoloom is deeply committed to protecting your privacy. We recognize the potential sensitivity and confidentiality of the Content that you may enter or upload to the Site, and we have implemented this Privacy Policy to provide our registered users ("Site Members" or “you”) and unregistered users and visitors information (“Users” or “you”) regarding the collection and use of information, so that you can make an informed decision about your use of the Site. Personal Information You must register with the Site to use the Services. Registered users of the Site are “Site Members.” As a Site Member, you have your own Family Photoloom Account (Account) on the Site. To become a Site Member, you must select a username and password, and provide us with your name and a valid and active email address for confirmation of your Account. It is your sole responsibility to maintain the accuracy of your registration information. Your Family Photoloom Account is designed to be private. To protect your privacy and security, we take reasonable steps (such as requesting a password) to verify your identity before granting you access to your Account. You are responsible for maintaining the secrecy of your password and other account information at all times. Your password is encrypted on our server, so no one, including Photoloom, has access to it. If you forget it, it will need to be reset. Only you and those you have approved as Guests of your Account can view your Account. Guests may or may not also be able to Edit and/or Link to Content in your Account, but Edit and Link privileges to your Account are exclusive, and can be granted by only you. We may use the email address that you have provided to us to send email to you, including among other things notices required by law, in lieu of postal mail. You may not opt out of Service-related emails. We may also send you other email messages (e.g., information about changes or additions to Photoloom service, products and special offers). You may opt out of receiving such emails by sending an email to support@photoloom.com. You may also opt out by sending regular mail to the address found at the end of this Privacy Policy. We will not provide any Site Member's personal information to advertisers or third parties, except to those third party affiliates listed on the Site as needed for the fulfillment of services. This includes your email address and the email addresses of those you invite. We will not spam you or your relatives or anyone else. We will not allow your account to be publically searchable. Only you and your Guests can search within your Account or view its Contents. We will not share the Personally Identifiable Information that you may provide when taking advantage of promotions, responding to surveys, or subscribing to newsletters or other lists with advertisers or third parties. We have taken industry standard security measures to protect your Content and the personal information that is in our control from accidental loss and/or unauthorized access, use, alteration, or disclosure. We make good faith effort to ensure the integrity and security of our network and systems to store the non-public information collected by the Site in a secure operating environment that is not available to the public; nevertheless, Photoloom cannot guarantee that our security measures will prevent third-party “hackers” from illegally accessing our site or using your Account Content for improper purposes. Credit Card & Purchasing Information Site Members who wish to upgrade their Accounts or purchase Photoloom Family Charts and other gifts from the Site will be asked to submit financial information such as their credit card number. Photoloom does not collect, handle or store your credit card information. Payment is accepted and processed through Cybersource, a merchant service provider. All payment data is captured, processed and stored within CyberSource’s security-certified processing network. Cybersource is a leading provider of commerce processing services to thousands of online businesses, and has been certified to be compliant with the Visa Cardholder Information Security Program (Visa CISP) since the program's inception in 2002. Visa CISP is the bankcard industry's most stringent security standard. If you wish to learn more about Cybersource’s policies, terms, and conditions, you are encouraged to visit their website at http://www.cybersource.com/company/. Non-Personally Identifiable Information In addition to the personal information you may provide to us, some non-personal information is automatically collected. This non-personal information is not associated with your identity, and is used to evaluate how our Site is being used. The technologies we use to gather this non-personal data include IP addresses and web logs. This data is used primarily to: * Access your information after you sign in. * Improve the quality and design of the Site and to create new features and services. * Gather broad demographic information, such as the geographic distribution of Site users, total number of visitors, and traffic. * Diagnose or fix technology problems. * Aggregate general user and Site Member statistics including demographic and geographic information. * Other purposes for which your personal identity is not revealed. Use of Cookies A cookie is a piece of data stored on a user’s computer tied to information about the user. Photoloom does not use cookies to collect private information that a user did not intentionally submit to us. We do use a third-party tracking service that uses their own cookies to track non-personally identifiable information about visitors to our Site in the aggregate to help us improve the quality of service. This non-personally identifiable information includes, but is not limited to; page views, referring websites, time spent on the site and exit points. Site Members may optionally use a cookie to remember their password in order to automatically log-in to their Family Photoloom account. Affiliate and/or Advertisers The Site contains links to other websites. Please be aware that Photoloom is not responsible for the terms of service, privacy practices, security, or content of other websites. These TOS apply solely to the Site. Other websites may provide links to the Site. Photoloom has not reviewed all of the websites linked to the Photoloom Site, and is not responsible for the content of any off-site pages or any other sites linked to this site. If you click away from the Site to visit the site of any third party advertiser or sponsor, you may be asked for personal information in order to purchase or use products and services offered. These companies have their own privacy policies and data collection practices. Photoloom has no responsibility or liability for these independent policies. You should therefore review their privacy policies carefully if you have concerns about how your information may be used. International Users The Site is hosted in the United States and is intended for and directed to users in the United States. Photoloom makes no representations that the Site is appropriate or available for use in other locations. The Site and Services are void where prohibited. If you are accessing the Site from outside the United States, you do so at your own volition and your use of the Site is governed by U.S. law; you are transferring your personal information to the United States, and you consent to that transfer. Account Guests As a registered Site Member, you may invite Guests to visit your Account on the Site; however, each of your Guests must register as a Site Member with their own username and password. By inviting another Site Member to be a Guest on your Account, you allow them to view the Contents of your Account. Trial Accounts are limited to 10 Guests. Guest Privileges (Guest privileges are not reciprocal and may be rescinded at any time) When you invite a Guest to your account, they are automatically given "View" privileges, which simply means that they may look at the Contents of your Account. A Guest with only View privileges may not add or change Content to your Account. You may choose to allow individual Guests the privilege to “Edit” your Account Content. If you give a Guest "Edit" privileges, he can add images and other content, and make changes to your account. Storing Linked Images If you link images from another account to your own, the storage space required for that Image is added to your account storage use. As a result, even if a Premium Account from which you linked the Image reverts to a Free Trial Account and the down-grade results in an Image to which you have linked becoming inaccessible to the original account owner (or for any reason the account from which the Image is linked closes), that image will continue to be available on your account. (In other words, for example, you won’t lose the picture of Aunt Ruth that you linked to from Cousin Emilia’s Account, even if Cousin Emilia’s Account down-grades or closes.) Guest privileges are not reciprocal and may be rescinded at any time. For example, even if you grant Edit privileges to another Site Member, that Site Member must grant you Edit privileges in order for you to edit their Account. Any and/or all Guest privileges may be rescinded by the Account owner at any time; however, any Images that are linked prior to the rescission will continue to be linked. Children’s Privacy Protecting the privacy of young children is very important to Photoloom – and it is mandated by U.S. law. For these reasons, Photoloom does not knowingly allow any person under the age of 13 to register as a Site Member; nor do we knowing collect Personally Identifiable Information on the Site from any person under 13 years of age. Changes to This Privacy Policy Photoloom may revise this Privacy Policy at any time, at our sole discretion; this will be reflected in the "Effective Date" above. Your use of the Site indicates your acceptance of this Privacy Policy and any then-current revisions. Legal Disclaimer Without limiting the foregoing, we reserve the right to disclose your personal information as may be required by law or judicial process, or if we in good faith believe that disclosure is necessary to protect our rights. We reserve the right to collect and share any information in order to investigate, prevent, or take action regarding suspected or actual illegal activities, and/or as appropriate or necessary to enforce our Terms of Service or investigate potential or actual violations of our Terms of Service or Privacy Policy. We reserve the right to collect and share information to take precautions against liability, to protect the security or integrity of our Site, and/or to exercise or protect the rights, property, or the rights and personal safety of Photoloom affiliates, Site Members, Users or others; or for other legitimate purposes. By continuing to access Photoloom after modifications to this Privacy Policy are posted, you are agreeing to accept the Privacy Policy as modified. Please contact us with any questions regarding this Privacy Policy. Photoloom LLC PO Box 2816 Hillsboro, Oregon 97123 support@photoloom.com 503.628.1922 [ Home ]